| FAQs |
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| Q1: I have problem connecting to the
web-management interface. |
- Check that the power LED in the front of the
is ON.
- Check that the link light status of the
Ethernet port used by your computer is ON.
- Check your computer's network settings -
verify that your TCP/IP settings are correct. In windows 95/98, you can
type winipcfg in the DOS prompt. In windows XP/NT/2000, you can
type ipconfig in the DOS prompt.
- Check to see that your computer's IP address
is in the same network as the . The computer's IP address should
be in the range from 192.168.0.1 to 192.168.0.254 except the IP address
that is using.
- Type http://192.168.0.1 in your browser's
URL interface.
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| Q2: The has successfully
connected to the ISP (from the connection status shown in the Device
Information screen) but I cannot surf the Internet. |
- Check if your computer's IP settings are
correct.
a. Your computer's IP address should be in the range from
192.168.0.1 to 192.168.0.254 except the IP address that is
using. b. Your computer's network mask should be 255.255.255.0.
c. Your computer's gateway should be 192.168.0.1 (The IP address of
the ). d. Your computer's DNS IP settings should be
192.168.0.1 (The IP address of the ).
- Try to ping an existing Internet IP, ex:
www.dlink.com.
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| Q3: The has problems getting IP
settings from the ISP |
- Make sure that your Cable or DSL modem is
connected properly.
- Try resetting your Cable or DSL modem by
powering the modem off and on.
- If you are using Dynamic IP addressing, make
sure that your Cable or DSL modem is DHCP capable.
- Some Internet Service Providers (ISP)
require a MAC address to be registered with them. In this case, make
sure you specify the correct WAN Ethernet MAC address required by the
ISP under "Home" > "WAN" > "Dynamic IP address".
- If your connection is DSL and your ISP
requires you to input username and password, then your connection is a
PPPoE connection. To connect to the ISP's PPPoE server, you have to
input your PPPoE username/password from "Home" > "WAN" >
"PPPoE".
- If your connection is Cable and your ISP
requires you to input a specific host computer name, you have to input
the host computer name from "Home" > "WAN" > "Dynamic IP
address".
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| Q4: If all else fails ,what can I do? |
- Reset your cable modem or DSL modem by
powering the unit off and on
- Reset the back to factory default
settings in "Tools" -> "System Settings".
- Configure the device with the "Setup
Wizard".
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Q5: Does the home internet gateway
support PPP over Ethernet (PPPoE) Yes, the router
does support PPPoE. To setup PPPoE support:
- Enter the web-based management utility by
typing "http://192.168.0.1" in your web browser's address line. Press
Enter
- After logging in, go to "Home" -> "WAN"
-> "PPPoE"
- Enter the username and password provided by
your ISP.
- Click Apply to save the
settings.
- Go to "Device Information" to ensure that
PPPoE is enabled and that the status is connected.
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Q6: How will I be notified of new firmware
upgrades? All new firmware will be
posted on D-Link support website at http://support.dlink.com, where they
can be downloaded for free.
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Q7: Does it matter if I use a Dynamic IP address
or Static IP address for my computer? No, the can be configured for either case. For Static IP
address, you have to make sure of the following:
- The IP address is in the range from
192.168.0.1 to 192.168.0.254 except the IP address that is
using.
- The network mask is 255.255.255.0.
- The gateway is 192.168.0.1.
- The DNS server IP address is correctly
setup.
For dynamic IP setting, you can check if your computer has
successfully acquired IP settings from the . We strongly
recommend that your computer is setup to acquire IP settings from the
DHCP server. TOP>>
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Q8: Does the support VPN? Yes, the supports VPN (PPTP
pass-through and IPSec pass-through). The supports multiple
concurrent VPN sessions.
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Q9: Does the prevent hacker attacks? Yes, supports hacker attack logging
and will be able to log most recent attacked hacker patterns. You can view
the logs at "Status" -> "Log".
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Q10: Why can't I connect to the
wirelessly? Make sure that you have
the correct SSID set. Also make sure that you are running on the same
channel. Also, if you are using encryption make sure that you are on the
same Key as the .
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Q11: Should D-Link 802.11g wireless products
communicate with the out of box? Yes, all D-Link 802.11g have the same default settings. The SSID is
set to default and the channel is set to
6.
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