| FAQs |
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| Q1: I have problem connecting to the web-management
interface. |
- Check that the power LED in the front of the
is ON.
- Check that the link light status of the Ethernet
port used by your computer is ON.
- Check your computer's network settings
- verify that your TCP/IP settings are correct. In windows 95/98, you
can type winipcfg in the DOS prompt. In windows XP/NT/2000, you
can type ipconfig in the DOS prompt.
- Check to see that your computer's IP address
is in the same network as the . The computer's IP address should
be in the range from 192.168.0.2 to 192.168.0.254.
- Type http://192.168.0.1 in your browser's
URL interface.
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| Q2: The has successfully connected
to the ISP (from the connection status shown in the Device Information screen)
but I cannot surf the Internet. |
- Check if your computer's IP settings are correct.
a. Your computer's IP address should be in the range from 192.168.0.2
to 192.168.0.254.
b. Your computer's network mask should be 255.255.255.0.
c. Your computer's gateway should be 192.168.0.1 (The IP address of
the ).
d. Your computer's DNS IP settings should be 192.168.0.1 (The IP address
of the ).
- Try to ping an existing Internet IP, ex: www.dlink.com.
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| Q3: The has problems getting IP
settings from the ISP |
- Make sure that your Cable or DSL modem is
connected properly.
- Try resetting your Cable or DSL modem by powering
the modem off and on.
- If you are using Dynamic IP addressing,
make sure that your Cable or DSL modem is DHCP capable.
- Some Internet Service Providers (ISP)
require a MAC address to be registered with them. In this case, make
sure you specify the correct WAN Ethernet MAC address required by the
ISP under "Home" > "WAN" > "Dynamic IP
address".
- If your connection is DSL and your ISP
requires you to input username and password, then your connection is
a PPPoE connection. To connect to the ISP's PPPoE server, you have to
input your PPPoE username/password from "Home" > "WAN"
> "PPPoE".
- If your connection is Cable and your
ISP requires you to input a specific host computer name, you have to
input the host computer name from "Home" > "WAN"
> "Dynamic IP address".
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| Q4: If all else fails ,what can I do? |
- Reset your cable modem or DSL modem by powering
the unit off and on
- Reset the back to factory default
settings in "Tools" -> "System Settings".
- Configure the device with the "Setup
Wizard".
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Q5: Does the home internet gateway
support PPP over Ethernet (PPPoE)
Yes, the router does support PPPoE. To setup PPPoE support:
- Enter the web-based management utility by
typing "http://192.168.0.1" in your web browser's address
line. Press Enter
- After logging in, go to "Home" ->
"WAN" -> "PPPoE"
- Enter the username and password provided by
your ISP.
- Click Apply to save the settings.
- Go to "Device Information" to ensure
that PPPoE is enabled and that the status is connected.
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Q6: How will I be notified of new firmware upgrades?
All new firmware will be posted on D-Link support website
at http://support.dlink.com, where
they can be downloaded for free.
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Q7: Does it matter if I use a Dynamic IP address or
Static IP address for my computer?
No, the can be configured for either case. For Static
IP address, you have to make sure of the following:
- The IP address is in the range from 192.168.0.2
to 192.168.0.254.
- The network mask is 255.255.255.0.
- The gateway is 192.168.0.1.
- The DNS server IP address is correctly
setup.
For dynamic IP setting, you can check if your computer has successfully
acquired IP settings from the . We strongly recommend that your
computer is setup to acquire IP settings from the DHCP server.
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Q8: Does the support VPN?
Yes, the supports VPN (PPTP pass-through and IPSec
pass-through). The supports multiple concurrent VPN sessions.
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Q9: Does the prevent hacker attacks?
Yes, supports hacker attack logging and will be able
to log most recent attacked hacker patterns. You can view the logs at
"Status" -> "Log".
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